Reach out to us
If you have questions, account-related issues, technical concerns or general feedback, our support team is ready to assist. Reach out for help with deposits, withdrawals, verification, bonus queries or site navigation and we’ll respond quickly. Use live chat for immediate help, email for detailed requests or phone for direct assistance. Our agents are familiar with Canadian payment methods and betting rules and can guide you through any account or technical enquiry.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 6-12 hours) |
| General enquiries | [email protected] (general questions; reply within 24 hours, Mon-Fri) |
| Affiliate enquiries | [email protected] (partner onboarding and tracking support, Mon-Fri) |
| Phone | +1 416 582 7391 (voice support for account issues, Mon-Fri 09:00-18:00 ET) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Contact by email
For detailed requests, account-related issues or when you need to send documents, email is the preferred way to reach us. Please include a clear subject line and up-to-date contact details, plus any relevant account information or attachments, to help us handle your case quickly. Incomplete or unclear emails may delay our response.
Send us a message
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. If your issue requires account checks, KYC, or payment investigation, it may take longer while we review documents and coordinate with relevant departments. We’ll keep you updated on progress and provide an estimated timeline once we’ve assessed the situation.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the website. Share what worked, what didn’t, or any features you’d like to see. Every message is reviewed carefully by our team and used to improve the service and overall user experience. Your input helps shape future updates and keeps the site useful for all Canadian players.