Privacy Statement

Welcome to the BigClash privacy policy. This page explains how we collect, use and protect your personal information when you create an account, place bets or use our services. We take privacy seriously and describe below the kinds of data we handle, why we need it and how you can manage your information.

Types of data we collect

Personal data

We collect personal information you provide when registering or verifying your account, including your name, date of birth, contact details, government ID for identity checks, and payment information. We also collect account credentials and any communication you send to our support team.

Technical data

Technical data includes device details, IP address, browser and operating system, cookie identifiers, and usage information such as pages visited, games played and session timestamps. This data helps us deliver the service and maintain security.

Transactional data

Transactional data covers deposits, withdrawals, bets, wins and losses, currency used and payment method details. We store transaction histories to process payments, prevent fraud and meet record-keeping requirements.

How we use your information

We use data to create and manage your account, process payments, perform identity verification and meet regulatory obligations. Information helps us detect and prevent fraud, investigate disputes, enforce our terms and provide customer support. With your consent we may use contact details to send service messages or marketing offers, which you can opt out of at any time.

Data protection practices

We protect personal information through access controls, staff training and technical measures such as industry-standard encryption for data in transit and at rest. Only authorised personnel and contracted service providers may access your data for legitimate business purposes. We maintain backup and incident-response procedures to limit the impact of any security event.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure sessions, analyse site use and deliver relevant content. Third-party service providers may set cookies for analytics and advertising. You can control cookies via your browser settings or opt-out tools provided by analytics vendors; however, disabling certain cookies may affect site functionality.

User rights

Subject to applicable law, you have the right to access, correct or delete personal data, restrict or object to certain processing, and withdraw consent where processing is based on consent. You may also request a copy of your transactional data in a commonly used format.

Access, correction and deletion

You can update contact or account details in your account area. To request deletion, or to exercise other rights, contact our support team. For security, we may ask for verification before making changes. We retain information as needed to provide services, to comply with legal obligations and to resolve disputes.

Information sharing and third parties

We share data with payment processors, identity-verification providers, game and platform vendors, fraud-prevention services, analytics partners and legal authorities when required. All third parties are contractually required to protect your information and use it only for agreed purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, we will provide notice. If you have questions or wish to exercise your privacy rights, please contact [email protected].

If you need more details about how Big Clash handles personal information, our support team is available to help.