User Terms and Conditions

These Terms and Conditions explain the rules that govern your use of our platform operated by BigClash. They describe the relationship between us and our users, outline account responsibilities, and set out the basic rules for bonuses, payments and disputes. By using the site you agree to follow these terms and any related policies we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use your real name and correct personal information when registering. Do not share your login credentials and notify [email protected] immediately if you suspect unauthorised access. We may suspend or close accounts that breach the terms, that show fraudulent activity or that cannot be verified.

Eligibility requirements

To open an account you must be at least 18 years old and meet any higher minimum gambling age that applies in your province or territory. Residents of excluded jurisdictions are not permitted to register. We may request identity verification at any time - checks can include certified ID, proof of address and payment ownership. Requested documents should be supplied within 30 days; verification normally completes within 10 days after we receive all required information.

Acceptable platform use

Use the platform only for lawful, personal gaming and betting. Prohibited conduct includes creating multiple accounts, using third-party payment methods not authorised to you, collusion, and any attempt to manipulate games or promotions. We reserve the right to restrict access, confiscate winnings or close accounts where misuse is detected.

General bonus and promotion rules

Promotions are subject to specific terms that take precedence over general rules. Bonuses and free spins may have wagering requirements, game restrictions and maximum conversion limits. Only one promotion can apply where expressly stated. Bonus contribution rates vary by game type and some games may be excluded from bonus play. Activating a new bonus may cancel an existing one along with related bonus balances and winnings.

Deposits and withdrawals

We support a range of payment methods for deposits and withdrawals. Deposits may require a minimum turnover - in some cases a 1x playthrough must be met before a withdrawal is allowed. Withdrawals are processed subject to verification and internal checks; finance may take up to three business days to process a request once checks are complete. Account limits, including daily and monthly withdrawal caps, may apply depending on the account level. Inactive accounts - those without login activity for extended periods - may be subject to administration fees.

Dispute resolution

If you have a complaint, contact [email protected] with full details. We aim to resolve issues promptly and may request documentation to investigate. If a resolution cannot be reached, both parties agree to follow the dispute handling process set out on the site and to seek third-party mediation where necessary.

Updates to terms and conditions

We may update these terms from time to time. When changes are material we will notify registered users on the site. Continued use of the platform after updates means you accept the revised terms. For questions about these terms contact [email protected].